| Year |
Title |
Altmetric |
| 2023
|
Timeless principles of social marketing communication: a comparison of the Spanish flu and COVID-19 pandemic communication in South Korea.
Journal of Social Marketing.
13:82-99.
2023
|
|
| 2022
|
Antecedents of geographical expansion: The case of federally qualified health centers.
Health Care Management Review.
47:E32-E40.
2022
|
|
| 2021
|
Manager directives for salesperson ambidextrous selling and resulting job satisfaction: a regulatory focus perspective.
European Journal of Marketing.
55:3010-3032.
2021
|
|
| 2021
|
COVID-19: Lessons from South Korean pandemic communications strategy.
International Journal of Healthcare Management.
14:271-279.
2021
|
|
| 2020
|
Market orientation and performance: industrial supplier and customer perspectives.
Journal of Business and Industrial Marketing.
35:1701-1714.
2020
|
|
| 2019
|
Country-of-origin and brand positioning for health care services.
International Journal of Pharmaceutical and Healthcare Marketing.
13:183-199.
2019
|
|
| 2019
|
Is Store or Service Satisfaction More Important to Customer Loyalty?.
Marketing Management.
29:16-30.
2019
|
|
| 2018
|
Price and quality value influences on discount retail customer satisfaction and loyalty
2018
|
|
| 2016
|
Provider and relational determinants of customer solution performance.
Industrial Marketing Management.
56:14-23.
2016
|
|
| 2015
|
Understanding the causes of retail product returns.
International Journal of Retail and Distribution Management.
43:1182-1202.
2015
|
|
| 2015
|
Forgotten classics: Marketing Methods by Ralph Starr Butler (1918).
Journal of Historical Research in Marketing.
7:584-592.
2015
|
|
| 2015
|
Managing strategic supplier relationships: Antecedents and outcomes.
Journal of Business and Industrial Marketing.
30:129-138.
2015
|
|
| 2015
|
Managing Strategic Supplier Relationships: Antecedents and Outcomes.
Journal of Business and Industrial Marketing.
30:129-138.
2015
|
|
| 2015
|
Understanding the Causes of Retail Product Returns.
International Journal of Retail and Distribution Management.
14:1182-1202.
2015
|
|
| 2014
|
An Assessment of Needed Sales Management Skills (Nominated for the Marvin Jolson Award for Best Contribution to Selling and Sales Management).
Journal of Personal Selling and Sales Management.
34:206-222.
2014
|
|
| 2014
|
An assessment of needed sales management skills.
Journal of Personal Selling and Sales Management.
34:206-222.
2014
|
|
| 2013
|
Generation Y values and lifestyle segments.
Journal of Consumer Marketing.
30:597-606.
2013
|
|
| 2013
|
Shopping behaviour and satisfaction outcomes.
Journal of Marketing Management.
29:1609-1630.
2013
|
|
| 2013
|
The influence of cognitive dissonance on retail product returns.
Psychology and Marketing.
30:724-735.
2013
|
|
| 2013
|
Environmental and organizational influences on magnet hospital recognition
2013
|
|
| 2013
|
Environmental and organizational influences on magnet hospital recognition.
2013
|
|
| 2013
|
Online Product Search and Purchase Behavior of Generation Y
2013
|
|
| 2013
|
Shopping Behavior and Satisfaction Outcomes.
Journal of Marketing Management.
29:1609-1630.
2013
|
|
| 2013
|
The Influence of Cognitive Dissonance on Retail Product Returns.
Psychology and Marketing.
30:724-735.
2013
|
|
| 2012
|
Early schools of marketing thought and marketplace evolution.
Journal of Historical Research in Marketing.
4:190-206.
2012
|
|
| 2011
|
Physician and practice characteristics associated with longitudinal increases in electronic health records adoption
2011
|
|
| 2010
|
Strategic plan quality, implementation capability, and firm performance.
Academy of Strategic Management Journal.
9:63-82.
2010
|
|
| 2010
|
An update on the status of sales management training.
Journal of Personal Selling and Sales Management.
30:319-326.
2010
|
|
| 2010
|
Reverse logistics capabilities: Antecedents and cost savings.
International Journal of Physical Distribution and Logistics Management.
40:228-246.
2010
|
|
| 2010
|
Management perspectives of high technology strategic alliance outcomes.
Journal of Strategy and Management.
3:4-19.
2010
|
|
| 2010
|
Adaptation of marketing mix elements in international markets.
Journal of Global Marketing.
23:65-79.
2010
|
|
| 2010
|
Alfred P. Sloan’s 1921 repositioning strategy.
Journal of Historical Research in Marketing.
2:426-442.
2010
|
|
| 2010
|
An Update on the Status of Sales Management Training.
Journal of Personal Selling and Sales Management.
30:319-326.
2010
|
|
| 2010
|
Predictors of physician satisfaction among electronic health record system users..
Journal for Healthcare Quality.
32:35-41.
2010
|
|
| 2010
|
Reverse Logistics Capabilities: Antecedents and Cost Savings.
International Journal of Physical Distribution and Logistics Management.
40:228-246.
2010
|
|
| 2009
|
The role of information technology usage in physician practice satisfaction.
Health Care Management Review.
34:364-371.
2009
|
|
| 2009
|
Response quality in consumer satisfaction research.
Journal of Consumer Marketing.
26:232-240.
2009
|
|
| 2009
|
A review and synthesis of demand management, capacity management and performance in health-care services.
International Journal of Management Reviews.
11:149-174.
2009
|
|
| 2009
|
Development and test of new dimensions of altruistic buying behavior.
Journal of Consumer Marketing.
26:185-199.
2009
|
|
| 2009
|
A Review and Synthesis of Demand Management, Capacity Management and Performance in Health Care Services.
International Journal of Management Reviews.
11:149-174.
2009
|
|
| 2009
|
Industrial buyer complaint actions and future complaint intentions.
Journal of Business and Economic Perspectives.
16:59-72.
2009
|
|
| 2008
|
Using volume flexible strategies to improve customer satisfaction and performance in health care services.
Journal of Services Marketing.
22:188-197.
2008
|
|
| 2008
|
The evolution of rural hospitals viewed through a population ecology framework.
Journal of Hospital Marketing and Public Relations.
23:33-48.
2008
|
|
| 2008
|
Segmenting business-to-business markets: A micro-macro linking methodology.
Journal of Business and Industrial Marketing.
23:170-177.
2008
|
|
| 2008
|
A Review of the Role of Satisfaction, Quality, and Value on Firm Performance
2008
|
|
| 2008
|
Using Volume Flexible Strategies to Improve Customer Satisfaction and Performance in Health Care Services.
Journal of Services Marketing.
22:188-197.
2008
|
|
| 2007
|
Factors influencing successful buyer-seller relationships.
Journal of Business Research.
60:1234-1242.
2007
|
|
| 2007
|
Market, industry, and company influences on global product standardization.
International Marketing Review.
24:678-694.
2007
|
|
| 2007
|
"Buy national" and altruistic market segments.
Journal of Global Marketing.
20:73-87.
2007
|
|
| 2006
|
A resource-based view of partnership strategies in health care organizations.
Journal of Hospital Marketing and Public Relations.
17:45-65.
2006
|
|
| 2006
|
Altruism and consumer purchase behavior.
Journal of International Consumer Marketing.
19:107-130.
2006
|
|
| 2006
|
Under the influence: How does patient satisfaction affect survey response and completion rates?.
Marketing health services.
26:20-25.
2006
|
|
| 2006
|
Managerial Perceptions on Volume Flexible Strategies and Performance in Health Care Services
2006
|
|
| 2006
|
Managerial perceptions on volume flexible strategies and performance in health care services
2006
|
|
| 2006
|
Under the Influence: How Does Satisfaction With Health Services Affect Survey and Completion Rates?.
Marketing health services.
26:20-25.
2006
|
|
| 2005
|
A New Perspective on Supply and Demand: Operational Challenges, Strategies and Opportunities in Health Care Service Delivery
2005
|
|
| 2004
|
The impact of structure and process attributes on satisfaction and behavioral intentions.
Journal of Services Marketing.
18:114-121.
2004
|
|
| 2004
|
Critical competitive methods, generic strategies, and firm performance.
International Journal of Bank Marketing.
22:43-64.
2004
|
|
| 2004
|
The Influence of Time on Changes in Health Status and Patient Satisfaction.
Health Care Management Review.
29:1-9.
2004
|
|
| 2004
|
The influence of time on changes in health status and patient satisfaction.
Health Care Management Review.
29:240-248.
2004
|
|
| 2004
|
Volume Flexibility Strategies in Health Services: A Research Framework.
Production and Operations Management.
13:230-244.
2004
|
|
| 2004
|
Volume flexible strategies in health services: A research framework.
Production and Operations Management.
13:230-244.
2004
|
|
| 2003
|
Improving health outcomes through patient empowerment.
Journal of Hospital Marketing and Public Relations.
15:45-59.
2003
|
|
| 2003
|
The influence of mass communication and time on satisfaction and loyalty.
Journal of Services Marketing.
17:589-608.
2003
|
|
| 2003
|
The satisfaction score.
Marketing health services.
23:28-32.
2003
|
|
| 2003
|
Corporate and Individual Influences on Managers' Social Orientation.
Journal of Business Ethics.
46:1-11.
2003
|
|
| 2003
|
A Model of Factors That Influence Global Product Standardization.
Journal of Leadership and Organizational Studies.
10:64-72.
2003
|
|
| 2003
|
Altruism and Global Product Choice
2003
|
|
| 2003
|
Corporate and Individual Characteristics on Managers' Social Orientation.
Journal of Business Ethics.
46:1-11.
2003
|
|
| 2003
|
Motives for Foreign Direct Investment in the United States.
Thunderbird International Business Review.
45:275-288.
2003
|
|
| 2002
|
The impact of gender differences on change in satisfaction over time.
Journal of Consumer Marketing.
19:12-23.
2002
|
|
| 2002
|
Skill and resource based competitive methods: Impact on firm performance.
Journal of Services Marketing.
16:113-124.
2002
|
|
| 2002
|
Development of a General Business Model for Competitiveness Within the Biotech Industry
2002
|
|
| 2002
|
New Generation Cooperatives: An Opportunity for Business Expansion
2002
|
|
| 2002
|
Using Complaint Behaviors to Improve Quality Through the Structure and Process of Service Delivery
2002
|
|
| 2001
|
What happens to patient satisfaction and behavioral intentions over time?.
Services Marketing Quarterly.
23:27-37.
2001
|
|
| 2001
|
Time does not heal all wounds. Patients report lower satisfaction levels as time goes by..
Marketing health services.
21:10-14.
2001
|
|
| 2001
|
Research in the Classroom as a Tool for Teaching
2001
|
|
| 2001
|
Strategic Combinations and their Evolution in the Global Marketplace.
Thunderbird International Business Review.
43:525-534.
2001
|
|
| 2001
|
The impact of multiple strategic marketing processes on financial performance.
Journal of Strategic Marketing.
9:165-191.
2001
|
|
| 2001
|
The role of complaint management in the service recovery process
2001
|
|
| 2001
|
Time Does Not Heal All Wounds.
Marketing health services.
10-15.
2001
|
|
| 2001
|
Time does not heal all wounds: Patients report lower satisfaction levels as time goes by.
Marketing health services.
21:11-15.
2001
|
|
| 2000
|
Should You Increase Sales Promotion or Add Sales People?
2000
|
|
| 1999
|
The Concentration of Career Research Productivity Among Marketing Academicians: Implications for Faculty Evaluation.
Marketing Education Review.
9.
1999
|
|
| 1999
|
The Impact of Country of Origin on Product Choice: A Developing Country Perspective
1999
|
|
| 1999
|
The Impact of Strategic Management Sophistication on Firm Performance.
Journal of Business and Economic Studies.
5:19-35.
1999
|
|
| 1998
|
Career research productivity patterns of marketing academicians.
Journal of Business Research.
42:75-86.
1998
|
|
| 1998
|
Civilian and Defense Research and Development Funding in Six Major Economies.
International Journal of Business.
3:19-38.
1998
|
|
| 1998
|
Sources of referral information: A marketing analysis of physician behavior.
Health Care Management Review.
23:76-86.
1998
|
|
| 1997
|
A taxonomy of countries based on inventive activity.
International Marketing Review.
14:445-460.
1997
|
|
| 1997
|
Modeling Industrial Buyer Complaints: Implications for Satisfying and Saving Customers.
Journal of Marketing Theory and Practice.
5:12-22.
1997
|
|
| 1997
|
Vendor Relationships As Predictors of Organizational Buyer ComplaintResponse Styles.
Journal of Business Research.
40:65-77.
1997
|
|
| 1996
|
Utilization of information sources by the elderly: An empirical investigation.
Journal of Hospital Marketing and Public Relations.
10:101-115.
1996
|
|
| 1996
|
Encouraging "friendly" complaint behavior in industrial markets: Preventing a loss of customers and reputation.
Industrial Marketing Management.
25:271-281.
1996
|
|
| 1996
|
The perceived effectiveness of marketer responses to industrial buyer complaints: Suggestions for improved vendor performance and customer loyalty.
Journal of Business and Industrial Marketing.
11.
1996
|
|
| 1995
|
Cultivating loyal patients.
Marketing health services.
15:50-53.
1995
|
|
| 1995
|
The Industrial Buyer Complaint Process: An Ethnography of Finding and Fixing Vendor Mistakes
1995
|
|
| 1994
|
Characteristics of the salesforce in the us healthcare service industry: A comparative study of selling professional Services.
Journal of Services Marketing.
8:36-49.
1994
|
|
| 1994
|
Financially Integrated Marketing Strategy: A Proposed Model.
Journal of Marketing Theory and Practice.
2:70-76.
1994
|
|
| 1994
|
Is the U.S. Innovative? A Crossnational Study of Patent Activity.
Management International Review.
34:67-78.
1994
|
|
| 1994
|
Mail surveys: A linear programming solution.
Journal of Business Research.
29:39-45.
1994
|
|
| 1993
|
Segmenting the Elderly Market: An Empirical Analysis of Identifiable Groupings.
Journal of Marketing Management.
3:36-44.
1993
|
|
| 1992
|
Challenges and opportunities for personal selling.
Marketing health services.
12:26-32.
1992
|
|
| 1992
|
Power usage in the channel: Perceptions by personnel level within the organization.
Journal of Marketing Channels.
1:31-50.
1992
|
|
| 1992
|
Health care seeking behavior of the elderly: An empirical investigation.
Journal of ambulatory care marketing.
5:49-57.
1992
|
|
| 1992
|
Identifying and Understanding the Energy Conservation Consumer: A Macromarketing Systems Approach.
Journal of Macromarketing.
12:5-15.
1992
|
|
| 1992
|
Improving Customer Service in the Admission Process: A Survey of Public and Private Institutions
1992
|
|
| 1992
|
Power Usage in the Channel: Perceptions by Personnel Level Within the Organization.
Journal of Marketing Channels.
5:49-57.
1992
|
|
| 1991
|
Personal selling in health care organizations: A status report.
Marketing health services.
11:19-27.
1991
|
|
| 1991
|
Utilization of Sales Management Knowledge: An Analysis of JPSSM 1980-1988.
Journal of Personal Selling and Sales Management.
11:1-9.
1991
|
|
| 1991
|
Utilization of sales management knowledge and identification of contributors: An analysis of JPSSM 1980-1990.
Journal of Personal Selling and Sales Management.
11:5-13.
1991
|
|
| 1990
|
Attributes and perceived benefits of women’s health care services.
Journal of Hospital Marketing and Public Relations.
4:33-47.
1990
|
|
| 1990
|
Factors influencing pursuit off the mba degree: A student and employer perspective.
Journal of Marketing for Higher Education.
2:87-96.
1990
|
|
| 1989
|
Communication Between Sales and Product Management: A Chance for Improvement.
Journal of Personal Selling and Sales Management.
9:66.
1989
|
|
| 1989
|
Costs and benefits of selected response inducement techniques in mail survey research.
Journal of Business Research.
19:67-79.
1989
|
|
| 1989
|
Industrial Distribution Options: Trade-Offs to Consider.
Industrial Marketing Management.
18:357-361.
1989
|
|
| 1989
|
Industrial distribution options: Trade-offs to consider.
Industrial Marketing Management.
18:155-161.
1989
|
|
| 1989
|
Should you increase sales promotion or add salespeople?.
Industrial Marketing Management.
18:259-263.
1989
|
|
| 1988
|
Managing marketing’s return in health care.
Journal of Hospital Marketing and Public Relations.
2:163-175.
1988
|
|
| 1988
|
IMPACT OF TRADE DEALS ON INVENTORIES..
Sam Advanced Management Journal.
53:39-42.
1988
|
|
| 1988
|
Improving service quality in the health care setting.
Marketing health services.
8:63-66.
1988
|
|
| 1988
|
Identify and fulfill customer service expectations.
Industrial Marketing Management.
17:273-276.
1988
|
|
| 1988
|
Just Noticeable Difference: The Marketplace Experience of General Motors.
Journal of Business Strategies.
5:93-103.
1988
|
|
| 1988
|
MARKETING AND MANUFACTURING CONFLICT: SOURCES AND RESOLUTION..
Production and Inventory Management Journal.
29:56-60.
1988
|
|
| 1988
|
Selling from 1900 to 1949: A historical perspective.
Journal of Personal Selling and Sales Management.
8:11-21.
1988
|
|
| 1988
|
Textbook Satisfaction: A Preliminary Examination of the Student Perspective.
Journal of Marketing Education.
10:29-33.
1988
|
|
| 1988
|
The Consumer Perspective on Business School Evaluation.
Journal of Marketing for Higher Education.
1:109-131.
1988
|
|
| 1988
|
The Lessons of Branding: What the Japanese Don't Know
1988
|
|
| 1987
|
An Examination of the Effects of Trade Incentives on Logistical Performance in a Consumer Products Distribution Channel.
Journal of Business Logistics.
8:1-28.
1987
|
|
| 1987
|
Breakeven analysis with semifixed costs.
Industrial Marketing Management.
16:35-41.
1987
|
|
| 1987
|
Identifying and Resolving Interorganizational Conflict Within a Strategic Planning Format: The Marketing-Manufacturing Interface.
Journal of Business Strategy.
21:1-15.
1987
|
|
| 1987
|
Selling before 1900: A historical perspective.
Journal of Personal Selling and Sales Management.
7:1-7.
1987
|
|
| 1987
|
Short term promotion: Appropriate for health care?.
Journal of Hospital Marketing and Public Relations.
5:63-74.
1987
|
|
| 1987
|
Switching from reps to direct salespeople.
Industrial Marketing Management.
16:169-172.
1987
|
|
| 1987
|
The Side Effects of Incentives
1987
|
|
| 1986
|
Put Yourself In The Place of the Consumer to Sell Your Product
1986
|
|
| 1986
|
Textbook Satisfaction: A Preliminary Examination of the Student Perspective.
Journal of Management Education.
10:29-33.
1986
|
|
| 1982
|
Small Business Instruction - A Case For Specifics
1982
|
|
