Is there a relationship between patient satisfaction and favorable outcomes?

Academic Article


  • Objective: Patient satisfaction with the health care experience has become a top priority for Centers for Medicare and Medicaid Services. With resources and efforts directed at patient satisfaction, we evaluated whether high patient satisfaction measured by HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) surveys correlates with favorable outcomes. Copyright
  • Published In

  • Annals of Surgery  Journal
  • Digital Object Identifier (doi)

    Author List

  • Kennedy GD; Tevis SE; Kent KC
  • Start Page

  • 592
  • End Page

  • 600
  • Volume

  • 260
  • Issue

  • 4