The relationship between emergency department wait times and inpatient satisfaction

Academic Article


  • This study examines patient perceptions of emergency department wait times and inpatient experiences. For many hospitals across the United States, the emergency department (ED) is now the “front door”; therefore, understanding the impact of ED experience on the inpatient experience is critical for leaders managing these complex settings today. Results showed statistically significant relationships between a very good ED experience and a very good inpatient experience. Perceived wait times in the ED, more so than actual ED wait times, served as a predictor of a very good ED rating as well as a very good rating of the inpatient experience.
  • Digital Object Identifier (doi)

    Author List

  • Davenport PJ; O’Connor SJ; Szychowski JM; Landry AY; Hernandez SR
  • Start Page

  • 97
  • End Page

  • 112
  • Volume

  • 34
  • Issue

  • 2