Aftermarket support and the supply chain: Exemplars and implications from the aerospace industry

Academic Article

Abstract

  • Purpose – To examine supply chain competences necessary to efficiently and/or effectively succeed in aftermarket support. Design/methodology/approach – Using the aerospace industry as a context, this paper provides a brief overview of aftermarket support practices and trends and discusses the broader implications for aftermarket supply chain managers. Findings – There are multiple approaches to aftermarket support. Which approach should be used depends on key variables including: technology, need for visibility and/or traceability, and need for collaborative product commerce. Research limitations/implications – This paper is a general review. Future research should examine resources necessary in individual industries, other forms of relationships, and the influence of new technologies. Practical implications – In many industries, there are significant opportunities for incremental profit in aftermarket support. Collaborative product commerce, alliances, a number of new technologies (e.g. web commerce), and security needs may play critical roles in determining whether or not a company's aftermarket support practices will be profitable. Firms without competences in these areas should seek help from trusted partners to fill competence gaps. Originality/value – This paper explores an often ignored but significant line of business – aftermarket support. Lessons demonstrated in this paper may be used in a number of industries that rely on aftermarket support for incremental profit. © 2005, Emerald Group Publishing Limited
  • Authors

    Digital Object Identifier (doi)

    Author List

  • Theodore Farris M; Wittmann CM; Hasty R
  • Start Page

  • 6
  • End Page

  • 19
  • Volume

  • 35
  • Issue

  • 1